01 Introduction & Scope
Khae88 (referred to herein as "we", "us", or "the platform") is an online gaming and entertainment service provider. This Privacy Policy explains how Khae88 collects, stores, uses, and protects your personal information.
This Privacy Policy applies when you:
- You visit the Khae88 website.
- You create an account or log in to Khae88.
- Play any game or make a financial transaction.
- You contact our customer support.
- Claim a promotional offer or bonus.
By using Khae88's services, you are considered to have agreed to this Privacy Policy. Please read it carefully before using the platform.
02 What Information We Collect
Khae88 collects two types of information — what you provide directly, and what is collected automatically.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, NID number | KYC Verification |
| Contact Information | Mobile, email, address | Account Management |
| Financial Information | Mobile banking number | Payment Processing |
| Device information | IP address, browser type, OS | Security & Fraud Prevention |
| Usage Data | Game history, betting records | Service Improvement |
| Cookie Data | Session tokens, preference settings | User Experience Improvement |
03 How We Use Collected Information
Khae88 uses your personal information only for specific, legitimate purposes. The foundation of our privacy policy is ensuring your data is never misused in any way.
- To create, manage, and secure your account.
- To process all financial transactions, including deposits and withdrawals.
- To complete KYC and age verification.
- To detect and prevent fraud, money laundering, and other illegal activities.
- To provide customer service and support.
- To send relevant promotions and bonus offers (with your consent).
- To improve platform services and the overall user experience.
- To meet legal obligations and regulatory requirements.
If Khae88 needs to use your data for any new purpose, we will obtain your prior consent or update this Privacy Policy and notify you accordingly.
04 Data Sharing with Third Parties
Khae88 never sells your personal information. However, in limited circumstances, certain data may be shared with specific third parties:
- Payment Provider: To process transactions with services such as bKash, Nagad, and Rocket.
- Game Provider: The minimum data necessary to operate games.
- Law Enforcement Agencies: When required by a valid legal order or court directive.
- Security Partner: To detect fraud and ensure cybersecurity.
05 Cookies & Tracking Technologies
The Khae88 website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.
- Essential Cookies: Required to maintain login sessions and security — these cannot be disabled.
- Performance Cookies: To track page load times and errors.
- Functionality Cookies: To remember your language preferences and settings.
- Analytics Cookies: To analyze site usage — you may opt out at any time.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not function properly.
06 Data Retention Period
Khae88 retains your personal information only for as long as necessary. Data that is no longer needed is securely deleted.
| Data Type | Retention Period |
|---|---|
| Account Information (Active) | Until the account is closed |
| KYC Documents | 5 years after account closure |
| Transaction Records | 5–7 years as required by legal obligation |
| Customer service conversations | 2 years |
| Session logs and IP information | 90 days |
| Marketing Preferences | Until you opt out |
Once the retention period expires, data is securely destroyed to prevent recovery.
07 Technical Data Protection Measures
Khae88 uses industry-leading security technology to protect your privacy. Our security is built on multiple layers of protection.
- SSL/TLS Encryption (256-bit): All communication between the website and your device is encrypted.
- Two-Factor Authentication (2FA): Two-factor login protection on your account.
- Data Masking: Stored sensitive information is partially masked.
- Firewall & DDoS Protection: To prevent unauthorized access to our servers.
- Regular Security Audits: Periodic audits conducted by third-party experts.
- Access Control: Only authorized personnel may access specific data.
08 Your Rights & Controls
As a Khae88 member, you have clear rights over your personal information. We are committed to respecting those rights.
Right to Access
You can find out what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
Where no legal obligation exists, you may request that your data be deleted.
Right to Object to Processing
You may object to your data being used for marketing or any other purpose.
Right to Data Portability
You may request a copy of the information we hold about you.
Right to Withdraw Consent
You may withdraw your marketing consent at any time.
To exercise any of these rights, please contact our support team. Requests are typically processed within 30 days.
09 Protection of Minors
Khae88 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.
- Age verification is mandatory at registration.
- Age is confirmed through national ID as part of the KYC process.
- If an account belonging to a minor is identified, it will be closed immediately.
- Parents or guardians who have concerns are welcome to notify our support team.
To learn more about responsible gaming, visit our Responsible Gaming Visit the page.
10 Privacy Policy Changes
Khae88 may update this Privacy Policy from time to time. For any significant changes, we will:
- We will notify you via your registered email or SMS.
- The update date will be clearly shown at the top of the page.
- For major changes, your consent to the updated policy will be requested at login.
We recommend checking this page regularly. Continued use of the platform after any changes will be considered acceptance of the updated policy.
If you have any questions, reach out to us anytime via 24/7 live chat or email.